What to expect when we visit
How a North & Home plumber’s visit works, what to have ready and how pricing and payment work.
What happens on the day?
- 01
A text on the way
You get a text with the plumber’s name when they are heading to you.
- 02
Talk it through
Show the plumber the problem and tell them what you have noticed.
- 03
Diagnosis and price
The plumber finds the cause and gives you a fixed price for the job.
- 04
Fixed and explained
Once you agree, the work is done, tested and explained before we leave.
What should I have ready?
- Clear access to the problem area, under sinks and to the water heater
- The location of your water meter and main stop tap, if you know it
- Photos or a note of when the problem started
- Any product details or receipts for fixtures you want installed
- Pets settled away from the work area
Worried about the cost?
Many people are. You get a fixed price before any work starts, and if a repair is cheaper than a replacement we tell you. You can say no to any quote and only pay the call-out.
Common questions
Most repairs take one to two hours, including diagnosis. Larger jobs such as hot water replacements or repiping take longer and are scheduled in advance.
Ready when you are
Book online in a minute, or call and talk to a real person. The emergency line is answered 24/7.
- Office hours
-
- Monday to Friday07:00-17:00
- Saturday08:00-12:00
Book a plumber
Tell us what is happening and a time that suits you. We confirm by phone or text within one business day. For an emergency, please call.